In-store Laptop Repair Vs Online Laptop Support- Which is Better and Why?

Online technical support industry is experiencing an upward profit curve, simply because users nowadays are quite busy, and they hardly get time to take their devices for in-store repairs. Doorstep/in-store technicians claim that repairing devices and ensuring computer security is a time-consuming process, but online technicians promise to deliver laptop support within a few minutes only. Some users recommend that availing online tech support services are highly comfortable and reduce stress while others may find this platform highly insecure and unprotected. Following are some of the common deciding factors that can help you select a repair medium that is highly protected, secure and ensures optimal repairs within the least possible time:

1.       Time and Money

 

Most of the business persons strongly believe that time and money have a direct relation, and it is highly important to manage them to avoid troubles. A door step technician might take a couple of hours to open your device, check for PC problems and then offer the required laptop support. But online tech support doesn’t require a person’s visit and ensure speedy resolutions to all your tech issues within a few minutes. Also know as remote tech support, it can spot the performance, configuration and other tech problems efficiently, like a doorstep technician will figure out. Moreover, availing the tablet support, computer virus removal service or OS configuration plans can save you from heavy traffic jams and snow blockages.

2.       Operational Timings 

Operating timings throw the ball back to the online repair platform’s side as all remote tech support companies operate 24 X 7 and 365, days a year. They also work on national holidays, public holidays, Christmas, Thanksgiving, Victoria Day and other important holidays. A doorstep technician or an in-store repair may ask you to schedule the repair according to their timings or operational hours, resulting in high inconvenience and troubles.

3.       Security

PC security is one of the prime concerns while handling your device to an unknown person, computer technician or a remote tech expert. An unreliable person may steal your personal information, sensitive data, financial details and other important information that may lead to serious frauds or financial loss. Most of the online tech support companies use 32-bit SSL encrypted networks to deliver their remote tech repairs and their advertisements also claim high user security. While in-store repairs might copy your crucial data and sensitive files in a separate hard disk drive and use it later for fraudulent purposes. No tech expert guarantees that online laptop support is 100% secure and protected, but it is better than the security measures taken during an in-store repair.

4.       Charges and Limitations

You might avail numerous tech support services from an online vendor, but selecting an appropriate pricing plays an indispensable role in a business’s success. You might spend endlessly while asking for tablet support, computer virus removal and managing your computer security, but you should always compare prices, before deciding your online support vendor. An in-store repair session is quite costly than a remote one as it includes the premises rent, technician fees, observation charges and some hidden costs as well. On the other hand, the remote laptop support will have a fixed plan price, and it includes everything as a whole. A customer will have to pay the repair charges as a lump-sum amount at the end of repair session.

5.       Customer Satisfaction

Remote tech support vendors frequently ask the customers about their experience during the repair sessions to enhance their service array and deliver better services. Customer satisfaction weighs equal importance in both the platforms, but in an online medium, it is highly important as it is directly responsible for the business success. An in-store technician might cancel your feedback form, complaints or other important documents, without bringing it to the business notice, but remote calls are timely monitored and attended. Mostly, remote technicians try to answer all the complaints reported during the remote session and resolve them instantly before the session ends.

Conclusion

Both the mediums have advantages and disadvantages, but the online laptop support industry is sprawling its branches nowadays to enhance your computing experience. Online support services offer speedy resolutions to serious issues like computer security, virus removal, update install and other such problems, while in-store technicians might ask you to wait patiently. All in all, remote tech support is the future of PC repair as the new approach to the repair services is more secure, reliable, punctual and reasonable. But a user should always check the company’s background, testimonials, service array, pricing, subscription plans, call response time and repair strategies, before appointing them as his online support provider!